KUALA LUMPUR: Overbooked passengers on Malaysia Airlines are hopping mad after they were told to give up their seats at short notice. Things got so bad that several MAS ticketing staff at the Kuala Lumpur International Airport (KLIA) were apparently slapped and verbally abused by irate passengers.
It is learnt that an average of 30 passengers were off-loaded from each flight heading to Europe, the United States and Japan.
According to several travel agents, on MAS flights, passengers who had paid the least would be the first to be removed when there is an overbooking.
However, the off-loaded passengers would be given meal vouchers, hotel accommodation, transportation, cash, compensation of RM600 each, free upgrade to business class (if there were any available seats) and free telephone calls.
No wonder I couldn’t find any seats to London till 20+ Jan….now I have to fly the other way…sighz…what a great start to Visit Malaysia Year!